CRM

Customer Relationship Management

CRM (CUSTOMER RELATION MANAGEMENT)

CRM is more than just a software application. It is a business solution for all customer-centric operation. It covers easy interaction with customers across the entire business. It improves internal processes, enables closer management of new and existing customer relationships, increases revenues and decreases inefficiencies and provides management with timely and reliable insight to guide decisions. Through CRM software you have the ability to track each customer with an individual file. The file documents any orders they have placed as well as interaction they have had with members of your team. As your employees quickly recall a client’s orders or favorite products, they can produce an up-sell by offering additional products that fits the customer’s shopping habits. Also, in each individual file the software will track emails, phone calls, face-to-face meetings, faxes and other forms of communication used by your company. Employees can take notes to highlight what the customer said and refer to those notes in the future. By helping customers know that you recognize them personally, you can maintain strong relationships and devoted customers. Through strengthening clientele that you already have the best customer relationship management software will help you discover new clients through referrals from your satisfied customers. When selecting CRM software, you want to find the perfect fit for your company.

Time is money

Management software's goal is to reduce the selling price for a cycle at the meantime increaseing sales , income, new markets and saling way should be expanded.The profitability of customer value as the satisfaction and loyalty increase by the company business growth.

CRM unified platform provides a communication, communication with customers, improve the efficiency of the staff and customer contact and the speed of the customer feedback.A successful CRM system solution.

  • Saling and marketing
  • activity
  • service
  • CRM for sales management and marketing solutions

    CRM can help you generate more sales、effectively through a variety of ways to promote sales,optimizing sales leads management、viewing all customer information and activities、supporting the sales representative efficient work、Analysis of sales and know which way the valid or not.Effective CRM solutions can help you to sales and marketing activities focus on how to make more way to sale and get more income.

  • CRM system for activity solutions

    CRM customer relationship management system enables you to see all of the clients transactions,Analysis the important information about the customer interaction and manage your tasks and tracking activities.

  • CRM system for service solutions

    CRM system software can help you to collect all the customer support request,it will support the case assigned to one or a set of corresponding agent.then the system uses the best solution to solve the customer problems, helps customers through the web site to find a solution and recognizes to improve the service by collecting more customer information.All that can be converted into a more high quality service to improve customer satisfaction。

  • IMS的功能

    ◆ 默认汇报功能
    总结汇报销售,利润,支出,热销产品,延期交货,库存容量等等。

    ◆ 自定义汇报功能
    灵活筛选,分栏,和排序选项。保留并使用定制条件到下次继续使用。

    ◆ 直观的主信息界面
    即时查看资金流向,销售,利润,支出,未完成订单,和一个自定义
    的前五项列表。

  • IMS的功能

    ◆ CSV格式导出
    导出所有数据并可无限制地与其他程序分享,例如Quickbook.

    ◆ 自动备份
    数据库自动备份使您高枕无忧,备份频率自定义。

  • IMS的功能

    ◆ 原料明细表
    自动计算组装成品所需原料,并更新相应原料库存。

    ◆ 完整的工作流程
    追踪更细节的信息,如物流,配货和客户退货信息。

General features of CRM:

DASHBOARD

  • Dashboard is a pictorial representation of your custom reports, which gives a real-time snapshot of your organization’s key metrics. The main idea of the dashboard is to give you a place where you can get a bird’s eye view of what’s happening with the flow. You can view general information, catch up on news, get quick access to your desire page with one click, and much more. It basically acts like an agenda that carries all the notes of your company’s projects and transactions.

ACCOUNTS

In the fast-paced business world, you need to be able to access your customer’s information quickly. Account management is the process of managing the communications and transactions with businesses having many contacts and divisions. This makes it possible to cater to the needs of specific divisions inside a business. By categorizing contacts to accounts by their sub-divisions and functions, communication is directed to the proper personnel in charge. This saves time that may be lost in approaching the wrong contacts and wasting effort in improper directions.The success of a B2B sales operation relies heavily on account management.

LEADS

  • Every sales lead, if rightly tracked and nurtured, can be a revenue generating opportunity. However, one must have the right process and tools in place to make sure these are properly guided towards the most likely result of sales planning. For this reason, businesses consider Lead management as one of the important activities in their organization-wide sales & marketing process. Lead management is an important business process that combines tools with techniques to enable effective leads generation, management and tracking of new sales opportunities. In FG CRM, lead management is a powerful solution to automate and enhance the most inconsistent, disorganized and error-prone processes involved in acquiring and tracking leads through their entire life-cycle.

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